Refund Policy

The First Aid Industry Body 2018 Limited (“FAIB,” “we,” “us,” or “our”) is committed to ensuring transparency and fairness in all financial transactions. This Refund Policy outlines the conditions under which refunds may or may not be issued for membership fees.

  1. Membership Fees
  • Membership fees are charged on an annual basis and cover the accreditation services provided by FAIB for the designated membership period.
  • The membership fee is calculated based on the number of certificates issued annually as per our tiered pricing structure.
  1. Refund Eligibility

Refunds for membership fees are generally not available, except in the following circumstances:

  • Duplicate Payments: If a member inadvertently makes a duplicate payment, we will refund the additional amount upon confirmation.
  • Error in Billing: If an error is identified in the billing process that results in an overcharge, the overpaid amount will be refunded.
  1. Non-Refundable Fees

Membership fees are non-refundable in the following cases:

  • If the member decides to terminate their membership before the end of the accreditation period.
  • If FAIB suspends or terminates the membership due to a breach of the Terms and Conditions, including failure to submit the Annual Renewal Form or other required documentation.
  • If the member fails to utilize the services provided by FAIB during the membership period.
  1. How to Request a Refund

To request a refund, please contact us at info@faib.co.uk with the following details:

  • Membership details (name, membership ID, and contact information).
  • The reason for the refund request.
  • Supporting documentation (e.g., proof of duplicate payment or billing error).

Refund requests must be submitted within 30 days of the payment date to be considered.

  1. Processing Refunds
  • Approved refunds will be processed within 14 business days of approval.
  • Refunds will be issued via the original payment method unless otherwise agreed upon.
  1. Contact Us

If you have any questions about this Refund Policy or your eligibility for a refund, please contact us:

  • Email: info@faib.co.uk
  • Phone: +44 (0) 161 494 9045
  • Post: FAIB, 4 Ashdown Avenue, Woodley, Stockport, Greater Manchester, SK6 1LL, UK